Privacy Policy

1. Introduction

SilverHarborBay ("we," "our," or "us") is dedicated to safeguarding your privacy. This document outlines our practices regarding the collection, usage, and protection of your personal information when visiting our website silverharborbay.site or utilizing our yacht charter offerings.

Your utilization of our services implies agreement to the information handling practices outlined here. This policy adheres to prevailing privacy laws including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy legislation in Canada.

2. Information We Collect

2.1 Personal Information

The personal information we gather is provided by you willingly during these occasions:

• Scheduling a yacht charter
• Getting in touch via our site or telephone
• Signing up for newsletters
• Filling out website forms
• Engaging in our surveys or promotional offers

Such information may encompass:

• Identifiable contact details (email, phone, physical address)
• Financial details for transactions (managed securely by third-party vendors)
• Preferences and specifications for the charter
• Details for emergency contact
• Allergies or health-related details (if shared)

2.2 Information Collected Automatically

We automatically accumulate specific data regarding your device and how you interact with our website:

• IP addresses and geographic data
• Your web browser specifics
• Web pages you've visited on our domain and your time spent on them
• Websites that referred you to ours
• Device attributes (model, screen size, etc.)

2.3 Cookies and Tracking Technologies

Cookies and similar technologies enhance your experience on our website, helping us to:

• Store your preferences
• Assess website functionality and performance levels
• Deliver customized content offerings
• Refine our service propositions

Browser setting adjustments or our cookie consent feature allow you to manage cookies.

3. How We Use Your Information

Collected data serves purposes such as:

• Providing Services: To manage your yacht charter bookings and discuss the details of your reservation with you
• Client Support: To resolve inquiries and render appropriate assistance
• Transaction Processing: To execute financial transactions and oversee billing
• Upkeep of Security: To maintain secure operations and prevent deceptive activities
• Marketing Initiatives: To send out offers and company news, provided you've given agreement
• Enhancement of the Website: To analyze web interaction and upgrade site operations
• Adherence to the Law: To follow legal and regulatory obligations

4. Disclosure of Information

Personal details are not sold, exchanged, or leased to outside parties. We may share your information under these conditions:

4.1 With Service Providers

We might disclose data with reputable third-party providers for aiding us with: transactions; website upkeep; email marketing; performance metrics; customer service.

4.2 For Legal Reasons

Your information might be revealed when legally necessitated or for addressing legal processes, court mandates, emergencies, or suspicious activities that might be unlawful.

4.3 During Business Changes

Should we undergo a merger, acquisition, or asset sale, your personal details may be part of the assets transferred.

5. Safeguarding Your Data

We employ suitable security protocols to secure your personal information against unauthorized entry, amendments, exposure, or destruction. These protocols include encryption, protected servers, access limitations, consistent evaluations, and educational sessions for our staff.

However, we cannot assure absolute security due to the inherent risks of data transmission and storage on the internet.

6. Retention of Information

We hold on to your personal information only for as long as required for the original purposes of collection or as mandated by law. Retention periods typically are:

• Yacht charter records: Retained for 7 years for tax and legal reasons
• Marketing interactions: Held until you opt out or request deletion
• Analysis of website interactions: Stored for 26 months
• Customer interaction records: Kept for 3 years since the last communication

7. Your Privacy Rights and Preferences

You have rights to request access, rectification, erasure (subject to laws), data portability, the option to opt-out from marketing, and management over cookies. Contact us through the provided details to exercise these rights.

8. Third-Party Integrations

8.1 Google Analytics

Our website's interaction data is analyzed with Google Analytics. You may opt out via their browser extension.

8.2 Linking to Social Networks

Our site may contain links to social media platforms that maintain their individual privacy protocols.

8.3 Payment Processing Vendors

Payment transactions are processed by third-party organizations compliant with PCI DSS standards.

9. Cross-border Data Transfers

Your information could be transferred and managed in other jurisdictions outside of Spain, maintaining appropriate privacy law compliance.

10. Protecting Minors

Our services are not tailored for individuals under 13, and we do not intentionally solicit information from them. Should you believe that a minor may have provided us with personal data, please reach out to us directly.

11. Privacy Policy Updates

Adjustments to our Privacy Policy may occur due to changes in practices or legal requirements. We'll inform you by updating the policy on our webpage, notifying registered users via email, or showcasing a notice on our site. Continued service use after modifications implies concurrence with the revised terms.

12. How to Reach Us

For questions or concerns about our Privacy Policy or data handling, here's how to get in touch:

13. Compliance with Google Ads User Consent Policy

We adhere to the Google Ads user consent policy. Cookie and tracking preferences can be modified at any time through our cookie management tools.